Tuesday, July 05, 2011

Have your say on police service

Members of the public who lodge reports at 92 police stations in Selangor can rate the quality of service they receive in a pilot project starting on Monday.

This is an initiative introduced under Public Service Delivery to enhance government efficiency in business and public-related services, Minister in the Prime Minister's Department Idris Jala said today.

NONEIt is one of the six Strategic Reform Initiatives announced by the government today.

Under this real-time performance and feedback rating system, Idris said, the government would be able to gauge the quality and efficiency of service provided by the frontliners.

The people can give their feedback on a scale of one to four via an electronic device provided at the police station or by SMS by sending RATE (space) Balaicode (space) Officer Number (space) 1-4 (space) RATING to 15888, he told reporters after the Economic Transformation Programme update.

Idris said the project would be assessed after two to three months while performance of the officers involved would be evaluated weekly.

He said the data received would be used to improve the service quality of officers, especially those who did not receive a good rating.

"It will take two or three months for us to see how it goes, whether there is enough data collected or whether the pilot project should be extended. So public participation is needed," Idris said.

He said the rating system would be extended to other service providers, including the Immigration Department and those dealing with public hospitals and transport.

source : http://www.malaysiakini.com/

seals: The people can give their feedback on a scale of one to four via an electronic device provided at the police station or by SMS by sending RATE (space) Balaicode (space) Officer Number (space) 1-4 (space) RATING to 15888,

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