Since he was conscious and had only small cuts. I asked the others at the location, they said they called but the call was passed on to Selayang Police Station. Since I had the Petaling Police Station number, I called and informed.
Then I called 112 (GSM SOS Number). The call was transferred to call centre in East Malaysia. The person that answered my call was not sure when I said nearest Hospital was University Hospital in Petaling Jaya. He transferred me to a place and a Bangladeshi answered and said 'ini pejabat tak ada ambulance". I told the person i will find ways to solve it. And disconnected. he called me back and that's when I got to know he is in East Malaysia. And told him that I called Petaling police Station again and requested for ambulance.
As I saw the situation was ok and the man recovered and was calling someone, I left the place.
What will be the best process and way for the public to contact the right unit and to have a fast response time? As I saw the same delay and problem when I was handling few other road accidents where it was critical to send the injured person to hospital on an ambulance.
An injury can become worse or even fatal when a person is transported by public who will not assess the type of injury (including the internal fractures/injuries) and risks of moving the injured person and transporting in a car.
The other time was when many of us was unsuccessful in trying to call TNB 15454 to cut off a 415V cable during a fire.
(Fire At Kg Lindungan Nov 2002 :
Is Malaysia far behind on such services?